Ofgem have provided ECO 4 documentation and signature guidelines for the completion of the document templates, which include how signatures are captured.

Please make sure you have reviewed and understood these requirements found in section 8 (Monitoring, audit and fraud prevention) of the Delivery guidance.

https://www.ofgem.gov.uk/publications/energy-company-obligation-eco4-guidance-delivery

I would like to draw particularly attention to the below areas:

Photo requirements
“All photos used to support the eligibility or compliance of a measure must be time, date and geo-stamped. Photos used as evidence should retain accurate information and not have their details tampered with.”

Signature requirements
Please note that copied and pasted signature are never acceptable.
“Signatures and dates must only be used where they are embedded and consistent in the documentation. Wet signatures must be applied with a pen and electronic signatures preferably with a stylus, although use of a finger is also acceptable. Signatures must not be copy and pasted. Where signatures are copied and pasted, for example to streamline administrative processes, the document will not be accepted. Any copying and pasting will result in the rejection of a measure.”

Photocopying requirements
“Every form should be completed manually to ensure that the information provided is accurate to the property and relevant measure. We would like to draw particular attention to completion of the Pre-installation Heating Checklist – photocopying or copying and pasting from other Pre-installation Heating Checklist should not be used to complete any part of this form.”

This Eco 4 Documentation and signature guidance was originally published on 15th November 2022